Hello,

In last week’s post, I mentioned a system managers meeting where I would lay out our strategic objectives for 2014 and beyond.

Please take a moment to view this video, which captures many of the key points made at the meeting last week.

To help our managers understand the important role they play in making UMass Memorial the best place to give care and to get care, we invited Cleveland Clinic’s chief human resources officer, Joe Patrnchak, to speak with our managers about the Cleveland Clinic’s journey.  Joe  talked about their movement from low patient and employee satisfaction scores to excellence in the field — and the important link between the two.

It took several years and a rededication of management to meet the needs of both patients and caregivers at Cleveland Clinic.

If you have a minute, please watch this video and think about the ways that our interactions impact the lives of our patients and each other. You’ll notice in the video that all of the staff at Cleveland Clinic are referred to as “caregivers.” I hope you all feel like caregivers, too.

I’d like to end this week’s post with some exciting news. UMass Memorial Health Care and Baystate Health based in Springfield, MA have decided to have discussions about ways we may be able to work collaboratively in the future. Health care systems and hospitals across the country are looking at similar ways to work together and learn from each other to provide great care. You can read about this opportunity by clicking this link.

Enjoy the rest of the week and thanks for everything you do to take great care of our patients and one another,

Eric